AI Operations & B2B Technical Operations — Automation, Tooling Reliability & Client Delivery
Eskişehir, Turkey · [email protected] · LinkedIn · GitHub
Summary
An operations professional who runs AI tooling in production rather than merely using it. I design, configure and maintain a self-hosted automation stack — LLM-based agents, n8n workflows, MCP integrations, monitoring and access management — and apply the same operational discipline built over four years of owning complex B2B workstreams end to end in travel-tech and SaaS.
I turn messy, ambiguous problems into documented, repeatable systems: standardizing case workflows, driving recurring issues to root cause with IT and development teams, and cutting booking error rates by 15% and resolution time by 20%.
Open to remote AI operations, technical operations and client delivery roles.
Core skills
AI tooling and automation — LLM-based agent operation and configuration · Claude, Claude Code, Gemini · MCP integrations (Gmail, Calendar, Drive, Obsidian) · prompt and cost/token optimization · Telegram bot pipelines
Platform and infrastructure — Docker · Coolify · Linux and VPS administration · Tailscale mesh networking and access control · uptime monitoring with Uptime Kuma · API troubleshooting and integrations
Operations and delivery — operational standards and playbooks · issue investigation and escalation · Salesforce · Jira · Intercom · Zendesk · B2B client delivery · documentation in Obsidian
Domain and languages — aviation operations (IATA/SHGM) · GDS and booking systems · Turkish (native) · English (C1, full professional)
AI and automation infrastructure
Self-hosted, in production.
- Operate a production VPS environment (Hetzner, Docker, Coolify) running an LLM-based agent stack with Telegram bot pipelines — daily digest, logging, tech-radar and monitoring bots — kept reliable through continuous configuration and calibration.
- Tune agent workflows for cost and reliability: adjusted model usage and prompt design to cut token spend while preserving output quality, with hands-on experience of the trade-offs of running LLM tooling day to day.
- Build and maintain MCP integrations connecting AI tooling to Gmail, Google Calendar, Drive and an Obsidian knowledge base; use Claude Code workflows for vault and infrastructure management.
- Manage secure access across devices with a Tailscale mesh network; monitor service health with Uptime Kuma and act on failures before they become outages.
- Automate recurring personal and work tasks with n8n (digests, notification routing) and publish a technical blog on self-hosting, automation and productivity tooling.
→ AI Support Operations Copilot, a measured human-in-the-loop system built on this practice
Experience
Agency Support Advisor — Pegasus Airlines Project · Concentrix (Remote)
December 2023 – present
- Own B2B agency workstreams end to end in Salesforce as technical liaison between travel agency partners and back-office and IT teams, turning unclear requests into concrete actions and resolutions.
- Built and maintain a personal playbook of categorized case workflows and response templates with text-expansion tooling, raising standards and consistency across recurring case types while reducing handling time.
- Identify recurring system errors, drive them to root cause, and report bugs to technical teams via Jira with detailed documentation — following issues through to resolution, not just handoff.
- Resolve GDS and system-generated ticketing errors and guide agencies on API and platform usage to ensure operational continuity; act as escalation point for high-impact cases.
- Ensure compliance with aviation regulations (IATA/SHGM) across all agency casework while maintaining top quality scores in written channels.
Player Experience Specialist (Contract) · Aniksi (Remote)
September 2024 – February 2025
- Provided technical and gameplay support for a global community via Intercom; collaborated with risk and payments teams on fraud identification and reported bugs to development via Jira.
- Contributed English-to-Turkish localization feedback to improve UI linguistic quality.
Guest Relations & Customer Advisor · Concentrix (Remote)
May 2022 – December 2023
- Managed escalated guest complaints and streamlined workflows for complex refund and compensation cases under international aviation regulations, consistently exceeding CSAT targets.
Customer Advisor — Turkish Airlines Project · Comdata (Remote)
June 2021 – March 2022
- Provided English-language support for international passengers across complex ticketing, flight disruptions and booking adjustments, building foundational GDS and high-pressure operations experience.
Education and certifications
- B.A., English Language & Literature — Kütahya Dumlupınar University (2018–2024)
- TESOL Certificate — Arizona State University (2025)
- Fundamentals of Digital Marketing — Google (2025)