CV

AI Operations & B2B Technical Operations — Automation, Tooling Reliability & Client Delivery

Eskişehir, Turkey · [email protected] · LinkedIn · GitHub

Summary

An operations professional who runs AI tooling in production rather than merely using it. I design, configure and maintain my own automation stack — LLM-based agents, n8n workflows, MCP integrations, deployment pipelines, monitoring and access management — and apply the same operational discipline built over four years of owning complex B2B workstreams end to end in travel-tech and SaaS.

I turn messy, ambiguous problems into documented, repeatable systems: standardizing case workflows, driving recurring issues to root cause with IT and development teams, and following cases through to resolution rather than to handoff.

Open to remote AI operations, technical operations and client delivery roles.

Core skills

AI tooling and automation — LLM-based agent operation and configuration · Claude, Claude Code, Gemini · MCP integrations (Gmail, Calendar, Drive, Obsidian) · prompt and cost/token optimization · Telegram bot pipelines

Platform and infrastructure — Docker · Coolify · Linux and VPS administration · GitHub Actions and Cloudflare Pages · Render · Tailscale mesh networking and access control · uptime monitoring with Uptime Kuma · API troubleshooting and integrations

Operations and delivery — operational standards and playbooks · issue investigation and escalation · Salesforce · Jira · Intercom · Zendesk · B2B client delivery · documentation in Obsidian

Domain and languages — aviation operations (IATA/SHGM) · GDS and booking systems · Turkish (native) · English (C1, full professional)

AI and automation practice

Systems I run myself, in production.

• Ran a self-hosted VPS (Hetzner, Docker, Coolify) until August 2026: an LLM-based agent gateway with Telegram bot pipelines, n8n, Syncthing, Uptime Kuma and this site, kept reliable through continuous configuration and a deterministic readiness watchdog. Decommissioned it deliberately — the workloads that mattered moved to managed platforms, and the monitoring they needed went with them.
• Current setup: this site builds in GitHub Actions and deploys to Cloudflare Pages behind a URL parity gate; ShiftScan runs on Render from a declarative Blueprint with automatic deploys from main; the agent gateway and its MCP integrations run on my own workstation; a Tailscale mesh connects devices, and the knowledge base syncs through git and Syncthing.
• Tune agent workflows for cost and reliability: adjusted model usage and prompt design to cut token spend while preserving output quality, with hands-on experience of the trade-offs of running LLM tooling day to day.
• Build and maintain MCP integrations connecting AI tooling to Gmail, Google Calendar, Drive and an Obsidian knowledge base; use Claude Code workflows for vault, repository and infrastructure management.
• Publish a technical blog on self-hosting, automation and productivity tooling, written in Obsidian and published through git without a server of its own.

→ AI Support Operations Copilot, a measured human-in-the-loop system built on this practice

Experience

Agency Support Advisor — Pegasus Airlines Project · Concentrix (Remote)

December 2023 – present

• Own B2B agency workstreams end to end in Salesforce as technical liaison between travel agency partners and back-office and IT teams, turning unclear requests into concrete actions and resolutions.
• Built and maintain a personal playbook of categorized case workflows and response templates with text-expansion tooling, raising standards and consistency across recurring case types while reducing handling time.
• Identify recurring system errors, drive them to root cause, and report bugs to technical teams via Jira with detailed documentation — following issues through to resolution, not just handoff.
• Resolve GDS and system-generated ticketing errors and guide agencies on API and platform usage to ensure operational continuity; act as escalation point for high-impact cases.
• Ensure compliance with aviation regulations (IATA/SHGM) across all agency casework while maintaining top quality scores in written channels.

Player Experience Specialist (Contract) · Aniksi (Remote)

September 2024 – February 2025

• Provided technical and gameplay support for a global community via Intercom; collaborated with risk and payments teams on fraud identification and reported bugs to development via Jira.
• Contributed English-to-Turkish localization feedback to improve UI linguistic quality.

Guest Relations & Customer Advisor · Concentrix (Remote)

May 2022 – December 2023

• Managed escalated guest complaints and streamlined workflows for complex refund and compensation cases under international aviation regulations, consistently exceeding CSAT targets.

Customer Advisor — Turkish Airlines Project · Comdata (Remote)

June 2021 – March 2022

• Provided English-language support for international passengers across complex ticketing, flight disruptions and booking adjustments, building foundational GDS and high-pressure operations experience.

Education and certifications

• B.Sc., Management Information Systems — Anadolu University, Open Education Faculty (in progress, from 2026)
• B.A., English Language & Literature — Kütahya Dumlupınar University (2018–2024)
• TESOL Certificate — Arizona State University (2025)
• Fundamentals of Digital Marketing — Google (2025)